Walmart+ Frequently Asked Questions (2024)

Walmart+ is a new kind of membership that gives you access to lots of benefits that will help you save time and money.

As a Walmart+ member, you’ll enjoy benefits including free delivery from your store, member prices on fuel at select stations, and use of mobile scan & go, which enables you to scan items as you shop in-store, streamlining your checkout process. We’re working on adding even more great perks, too!

Monthly: $12.95/month. Annual: $98/year. Plus applicable taxes.

Yes, you can switch plans between monthly and annual.

Some benefits in the Walmart+ membership are only available through our app.

In the Walmart+ account page.

If you need assistance, please visit our help center, which is linked at the bottom of this page.

Credit cards and PayPal can be used to purchase a Walmart+ membership.

Visit the Walmart+ account page.

You’ll be billed at the end of your free trial for the plan you selected at sign-up. After that, we will charge your credit card the applicable membership fee on a recurring basis for the term of the membership plan that you selected. To avoid charges for a new term, you must cancel before the end of the current term. You can cancel by visiting your Walmart+ account page.

Members will receive a confirmation email on the day of sign-up with trial dates, membership plan, and renewal date information.

Yes. We will charge your credit card the applicable membership fee on a recurring basis for the term of the membership plan that you selected. To avoid charges for a new term, you must cancel before the end of the current term. You can cancel from Walmart+ account page or contact customer care.

Your membership will be canceled, and you’ll need to reactivate.

If there is a problem with your main card at the time of billing, we charge another card in your account. Make sure to have the most up-to-date card on file.

Not at this time. There are select states where EBT is accepted as payment for groceries through delivery.

You can cancel from your Walmart+ account page or contact customer care.

No refunds if you choose to cancel. If you cancel before the end of a paid period, you’ll have access to membership benefits until end of that paid period.

Items that are "shipped by Walmart". This excludes oversized and freight items, as well as any third-party sellers not shipped by Walmart.

Oversized and freight items are not included, as well as third-party sellers not shipped by Walmart.

At checkout, you’ll see that your shipping fee is waived.

Confirm that your item(s) are "shipped by Walmart" by looking for that phrase on the product's detail page and/or the order review page during checkout. Confirm the items are not coming from your local store by free delivery, which has an order minimum of $35.

No, you can order as often as you’d like!

Express delivery is available for an additional fee of $10.00 and is not currently waived for any customer. Walmart+ members always enjoy free standard delivery from stores, and free shipping with no order minimum required.

Next-day, two-day, and standard shipping are included.

You can filter items by "in- store" or "shipping" based on how/when you'd like to receive your order. Your "in-store" items would include the $35 order minimum for free delivery, whereas the "shipping" filter would have no order minimum. You may also review your delivery and shipping options during checkout.

Yes, now you can order your groceries, shop for your home, & more—all at the same time. Items sold and shipped by Walmart will be shipped with next-day, two-day, or standard shipping. Items from your local store will be delivered during the time slot you choose.

Book a time slot for your delivery that’s convenient for you, add items to your cart, and check out. You can utilize the "in-store" or the "need it fast" filters and select "today" to filter the items that are available for pickup or delivery. Members never need to pay the $7.95-$9.95 delivery fee. If under $35, then they just pay the below order minimum fee of $6.99.

Members never need to pay the $7.95-$9.95 delivery fee. If under $35, then they just pay the below order minimum fee of $6.99.

Nope! We don’t add additional fees to your orders of $35 or more.

No, you can order as often as you’d like.

Yes, you can save multiple delivery addresses.

In your account, you can update under "Delivery addresses."

They vary by store, but there are time slots as early as 7 AM and as late as 8 PM.

Time slots are first-come, first-serve.

Express delivery is available for an additional fee of $10.00 and is not currently waived for any customer. Walmart+ members always enjoy free standard delivery from stores, and free shipping with no order minimum required.

Nope!

Shop and checkout with your phone in-store. It’ll save you time and it’s contact-free. Just scan, pay, and be on your way!

Open the Walmart app when you’re inside a Walmart store.

Yes.

Yes, all locations!

No, but make sure that your location services are on for the app, so you get access to our store assistant.

Nope!

Not at this time.

Connect a payment to your Walmart account. Credit card or a debit card.

Members must go through self-checkout and scan the QR code. This provides your receipt, and allows an associate to check your ID for age-restricted items, such as alcohol.

You can bag your items at self-checkout when you scan your QR code and get your receipt.

Paramount+ is a streaming service with over 45,000 episodes, blockbuster movies, exclusive originals and live sports. Want even MORE to explore? Get the Paramount+ with SHOWTIME® plan for ad-free streaming (except for live TV and a few shows) and all your favorite SHOWTIME series, movies, docs and sports.

Yes, current Paramount+ subscribers can take advantage of this benefit, but you will need to cancel your existing Paramount+ subscription first. Once your final billing cycle with Paramount+ is complete, visit your Walmart+ account hub and follow the steps to create a new Paramount+ account and begin streaming.

If you're an existing Paramount+ subscriber, you must first cancel your existing Paramount+ account. If you signed up on your computer or smart TV, visit paramountplus.com, sign in, go to your Account page, and select Cancel Subscription. If you signed up on another device, like your smart phone or connected device, you must cancel on that device. Once you cancel your existing Paramount+ account, you can create a new Paramount+ account through your Walmart+ account hub and begin streaming.

The Paramount+ Essential plan subscription is now included with Walmart+ monthly and annual memberships at no additional cost to you. Walmart+ members have the option to switch to a Paramount+ with SHOWTIME® plan for an additional cost, after registering for the Essential plan through Walmart+. Visit your Walmart+ account hub for details.

Yes, for an additional cost, paid members that have already registered with the Paramount+ Essential plan through their Walmart+ membership can visit their Walmart+ account hub and follow the ‘manage plan’ prompt to switch plans.

Once you have created a Paramount+ account through your Walmart+ account hub, you can visit paramountplus.com or download the Paramount+ app to start streaming.

Visit walmart.com/plus to join Walmart+. Once you become a Walmart+ member, visit your account page, click on the video streaming benefit and follow the steps to create a Paramount+ account.

Stream Paramount+ on your computer, mobile device, smart TV, or connected device.

Visit your Walmart+ account hub to manage your plan. If you choose to switch to the Paramount+ Essential plan that is included with your Walmart+ membership, you will no longer be charged for Paramount+ with SHOWTIME at your next renewal date. You will continue to have access to Paramount+ with SHOWTIME until that renewal date. No refunds will be issued.

Using the Walmart app, Walmart+ members will receive 10¢ off per gallon at Exxon & Mobil stations, up to 10¢ off at select Walmart & Murphy stations, and member prices at Sam’s Club fuel centers.

In the Walmart app, select member prices on fuel from your W+ membership page and follow the instructions.

You have to do it through the pump, not inside the station.

Sorry, your member prices on fuel can’t be applied without the app.

There’s no limit to how many gallons you can get a member prices on fuel.

Yes. You will receive your member prices on fuel each time you fill up.

Yes, all fuel types qualify.

Yes, an attendant can help you complete your transactioñ.

Members can pause their Walmart+ membership one month at a time at the end of their current billing cycle.

When a member pauses their membership, they won’t be charged during the pause period, and they won’t be able to use their membership benefits from the time their current billing cycle ends until the pause period ends.

A member can pause their membership for 1 month at a time up to 3 times in a 12-month rolling period.

Members can pause their membership at any time in their current billing cycle. If they pause their membership in the middle of a billing cycle, pause will go into effect at the end of their current billing cycle.

Currently only paid annual and monthly members can pause their membership on the Walmart+ base plan. Eventually, the program may be extended to trial plans as well as members who have plus ups.

FDFS (free delivery/ free shipping), FSNM (free shipping no minimum), Fuel, Scan and go, P+ (Paramount +), Walmart rewards, Pick your billing date, Refer a friend

Members can’t save or get any additional rewards on purchases made during the pause period. Members can use their existing accumulated rewards during the pause period.

If a member has already redeemed an LTO they can continue accessing it during the pause state. However, if a member wants to access an LTO they qualify for and have not yet redeemed, they should resume their membership first to access the LTO.

Check your email inbox for a confirmation sent by Expedia. Additionally, you can access your booking(s) by going to WalmartPlusTravel.com and selecting Trips.

If you’re booking a combination of air travel and other accommodations, you will receive 2% Walmart Cash on air travel and 5% Walmart Cash on everything else.

The Walmart Cash you receive with the corresponding booking will be adjusted in your “pending” Walmart Cash balance within 24-48 hours in your account.

No, you must be a current Walmart+ member at the time of booking to receive Walmart Cash; you cannot receive Walmart Cash retroactively. If you’ve booked your trip prior to cancelling your membership, you will receive the Walmart Cash for that booking 30 days after you have completed that booking.

No, your Walmart Cash never expires.

No, you can only use your Walmart Cash on future Walmart purchases or redeem for cash back. See Walmart Cash FAQs for questions on restrictions for redeeming Walmart Cash.

You will see your Walmart Cash as “pending” in your account until your travel is complete. The final amount of Walmart Cash you received will be reflected in your account 30 days after the completion of your trip or reservation.

Yes, all the Walmart Cash that you receive will be pooled into one balance and can be redeemed on future purchases in Walmart stores, Walmart.com, or redeemed for cash back at any Walmart store. See Walmart Cash FAQs for questions on restrictions for receiving Walmart Cash.

Contact Walmart+ Travel customer service, powered by Expedia at +1(800)323-3897 (toll free) or +1(312)279-7755 (international toll) for additional assistance with your reservations. You can also contact the airline directly for specific questions regarding your flight. For questions about your Walmart Cash balance, you can reach us at Walmart.com/Help.

If you are on WalmartPlusTravel.com and not seeing Walmart Cash for your bookings, please log out and log back in. If you are not seeing the accurate pending Walmart Cash on your Walmart.com (W+) account, please wait at least 48 hours after making your booking for this to be updated.

Walmart+ Assist is a program where eligible customers are able to join Walmart+ at a discounted rate. This program is offered to anyone who qualifies for government assistance programs and can offer sufficient documents to prove their eligibility. Eligible programs include SNAP, WIC, Medicaid, SSI, TANF, TTANF, NSLP and LIHEAP.

Yes, customers that have never been a Walmart+ member before and are successfully verified will get a 30-day free trial to start their membership.

Walmart+ Assist members enjoy every membership benefit that full price Walmart+ members enjoy, just at a discounted rate of $6.47/month or $49/year.

New members, existing members, cancelled members, paused members & trial members are all eligible for Walmart+ Assist.In order to transfer your membership from Walmart+ to Walmart+ Assist, simply visit www.walmart.com/plus/snap and complete the Walmart+ Assist sign-up process. 
Note: If your Walmart+ membership is associated with a service you receive through another company (such as Amex, etc.), you will need to end that association before being able to sign up for Walmart+ Assist.

Walmart+ has partnered with a third-party verification provider called “SheerID” to verify your eligibility for Walmart+ Assist. As part of the membership enrollment process, you will be taken to the SheerID website where you will be requested to fill out the eligibility verification form. Upon successful completion of verification, you will be requested to return to the Walmart site/app to continue with your Walmart+ Assist enrollment.

You may only need to show documents if your initial verification fails. SheerID will let you know what specific document you need to upload to prove eligibility.

SheerID is a third-party verification service that works on behalf of retailers to verify an individual’s affiliations. For information on their services, visit them at www.SheerID.com.

If you cannot provide acceptable proof of eligibility, we will be unable to approve you for Walmart+ Assist. You are of course eligible for our normal Walmart+ membership, which you can sign up for at walmart.com/plus.

Your verified status will be valid for one year from the start date of your paid Walmart+ Assist membership. Walmart+ will verify your eligibility for the program on an annual basis in an offline process without any customer input for most cases.

If your annual re-verification fails, you will no longer be eligible for the Walmart+ Assist program . Your plan will auto-renew for $12.95/month or $98/year plus applicable taxes until you cancel the membership. You will be notified via email about the changes to your membership plan.

If you are an existing member and want to switch to a Walmart+ Assist plan, visit www.walmart.com/plus/assist . We will then guide you through steps to verify your eligibility and switch plans. Upon selecting a new discounted plan, your old plan will be canceled, and you will be refunded for the unused portion of that plan. Your new discounted plan will start immediately. If we are unable to issue the refund to the original form of payment, you will receive a Walmart gift card for that amount.

If you have accumulated Walmart Cash & switch to Walmart+ Assist, your cash will be transferred over to your new membership.

Learn more at https://www.walmart.com/help/article/payment-methods/af059a7587894f2f831a6159cd92d933 .

Please visit www.walmart.com/help where you can search our Help Center, and you may click the Contact Us button for assistance.

If your annual re-verification fails, you will no longer be eligible for the Walmart+ Student program. Your plan will auto-renew for $12.95/month or $98/year plus applicable taxes until you cancel the membership. You will be notified via email about the changes to your membership plan.

If you are an existing member and want to switch to a Walmart+ Student plan, visit www.walmart.com/plus/student . We will then guide you through steps to verify your eligibility and switch plans. Upon selecting a new discounted plan, your old plan will be canceled, and you will be refunded for the unused portion of that plan. Your new discounted plan will start immediately. If we are unable to issue the refund to the original form of payment, you will receive a Walmart gift card for that amount.

If you have accumulated Walmart Cash & switch to Walmart+ Student, your cash will be transferred over to your new membership.

Learn more at https://www.walmart.com/help/article/payment-methods/af059a7587894f2f831a6159cd92d933 .

Please visit www.walmart.com/help where you can search our Help Center, and you may click the Contact Us button for assistance.

Walmart+ Student is a program where eligible customers can join Walmart+ at a discounted rate. This program is offered to anyone enrolled in an eligible higher education institution.

You are eligible for Walmart+ Student if you meet all the following criteria: You are 18 years of age or older. You are a current or incoming student enrolled in an undergraduate or advanced degree program at a Title IV-accredited college or university in the US who meets verification qualifications. You reside in the United States (including its territories, commonwealths and possessions).

Yes, customers that have never been a Walmart+ member before & are successfully verified will get a 30-day free trial to start their membership.

Walmart+ Student members enjoy every membership benefit that full price Walmart+ members enjoy, just at a discounted rate of $6.47/month or $49/year.

New members, existing members, canceled members, paused members & trial members are all eligible for Walmart+ Student. In order to transfer your membership from Walmart+ to Walmart+ Student, simply visit www.walmart.com/plus/student & complete the Walmart+ Student sign-up process.

Walmart+ has partnered with a third-party verification provider called “SheerID” to verify your eligibility for Walmart+ Student. As part of the membership enrollment process, you will be taken to the SheerID website where you will be requested to fill out the eligibility verification form. Upon successful completion of verification, you will be requested to return to the Walmart site/app to continue with your Walmart+ Student enrollment.

You may only need to show documents if your initial verification fails. SheerID will let you know what specific document you need to upload to prove eligibility.

SheerID is a third-party verification service that works on behalf of retailers to verify an individual’s affiliations. For information on their services, visit them at www.SheerID.com.

If you cannot provide acceptable proof of eligibility, we will be unable to approve you for Walmart+ Student. You are of course eligible for our standard Walmart+ membership, which you can sign up for at walmart.com/plus.

Your verified status will be valid for one year from the start date of your paid Walmart+ Student membership. Walmart+ will verify your eligibility for the program on an annual basis in an offline process without any customer input for most cases.